We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) It may take some time before your refund is officially posted. If it still hasn't been reflected on your account, contact your credit card company. If you haven’t received a refund yet, first check your bank account again. If you paid by Store Credit, the refund will reflect instantly. If you paid by Credit Card, the refund will reflect up to 5-7 business days from the date of approval. If you paid by PayPal, the refund will reflect up to 2 business days from the date of approval. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We warranty all our products ourselves-please see our

In the event there is a defect please do not send your purchase back to the manufacturer. Please also email a detailed description with the reason for your return and attach pictures where necessary. Return shipping charges for items not specifically covered under warranty* coverage or otherwise damaged or defective will be deducted from any refunds given.

Inked / Used Pen (except for Warranty Reasons) Pens bought from Clearance Sale, or any Buy One Get One promo It must also be in the original packaging with all the original warranty cards and any accessories that it came with. To be eligible for a return, your item must be unused / un-inked and in the same condition that you received it. Please see exceptions on our Policy Page. If 14 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange. Our policy lasts 14 days from the date of order. We strongly advise that you read the below to ensure that your return request is approved. To start a return please visit our RETURN PORTAL.

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